What else can I do? Put it to our experts by clicking the more button to email us. Share or comment on this article: In six weeks I've made 12 phone calls and Vodafone still refuses to return my phone e-mail.
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Help Returning or exchanging items bought online or over the phone. Share this Returning or exchanging items bought online or over the phone. You can return most products within 14 days You can return or exchange almost anything you buy from us online or over the phone to all of our Carphone Warehouse stores.
Just let us know within 14 days from the day we deliver your product. What can't I return or exchange? Top-ups - bought instore, online, over the phone or on your mobile.
Please note the terms of our delivery service available here. Please note the following information in relation to the cooling off period: You understand and accept that where you purchase digital content not supplied on a tangible form, the 14 day cooling off period expires immediately once you begin to download or stream this digital content. Where you purchase a service of ours and you agree that the use of this service begins before the end of the cooling off period, you will be liable for all service charges such as line rental, call charges and data incurred up to the date of cancellation where you chose to cancel the contract under the Consumer Information Regulations.
You will only be liable for any diminished value of the goods resulting from the handling of goods beyond that necessary to establish their nature, characteristics and functioning. Please note that there are certain circumstances where you do not have a right to cancel and you can find more information on these in our Online Shop Terms and Conditions. Returning faulty goods If your phone, modem, tablet or accessory becomes faulty within the warranty time period please call if you are a bill pay or Vodafone at Home customer.
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